NOONAN

Case Study: Coronavirus Disinfection

January 14, 2021

In March 2020, we received a call from a pharmaceutical site in Wicklow. Our client had experienced a suspected case of COVID-19. The site, which has an area of over 40 thousand square feet, had been evacuated. Our client needed us to disinfect the site and return it for use as quickly as possible.

Our industrial division quickly deployed a highly trained disinfection team and developed a plan which would enable us to return areas for use in line with our client’s business requirements.

The team used EcoStatic technology to speed up the application of the disinfectant solution. This technology allowed the team to work up to 5 times faster than is possible with conventional sprayers. The team applied powerful disinfectants that are non-irritant, non-toxic, non-corrosive, which means they would not have a harmful effect on our client’s people. The disinfectant remains active on surfaces for up to 28 days, providing the site with additional protections.

We returned an area of over 14,000ft2 to our client every 1.25 hours. We returned the entire site for use in less than 4 hours.

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Security Manager David Cullen shares his career journey

January 2, 2021

We sat down with David Cullen, our Security Manager in Whitewater Shopping Centre, to discuss his fantastic 11-year journey with Bidvest Noonan. David tells us about his progression through the company and the training and mentorship he received from his Retail Security colleagues along the way. He shares his view on how leadership and tells us how he achieve his primary objective of creating a safe and welcoming environment for customers.

In November 2019, David and his team were awarded the ISIA Client Service award. This award was recognised all the hard work David and his team put in for his client.

Donating £10,000 to KidsOut

December 23, 2020

We are very proud to have supported the charity KidsOut. We believe that our donation of £10,000 and all the individual gift contributions of our team to the Giving Tree have helped to bring joy to children in refuge homes over the festive season.

Donating 200,000 Face Masks

December 20, 2020

This year we donated an incredible 200,000 facemasks to charities, schools, nursing homes, and organisations across the UK & Ireland. This feat would not have been possible without the amazing work of our people, who took time to travel and personally deliver each donation. The book doesn’t stop here as we plan to continue our campaign into 2021

Our CEO, Declan Doyle’s message of thanks

July 8, 2020

Now more than ever before, our CEO, Declan Doyle wants everyone in the Bidvest Noonan family to know how important and appreciated they are. During these unprecedented times people across our business are working hard to make life better for others, keep people safe, and keep businesses open. The difference they make has never been clearer. Listen to his message.

Fabia Martina shares her progression success story

June 10, 2020

Believing in your people means giving them the time, space and support needed to be successful. Fabia Martina is a great example of this. From studying Archaeology at University to then joining Bidvest Noonan as a Visitor Services Assistant, Fabia progressed on to her current role as Site Manager, where she trains, motivates and supports a team of up to 150 staff. Fabia shows true hard work and dedication every day.

Our return to the workplace pocketbook- form

June 2, 2020

In the coming weeks, businesses across the country will begin their return to the workplace. We have produced pocketbook that provides sound advice and can stimulate your thinking about how you can give confidence to your people and operate more safely. The document covers the areas we see as broadly relevant and impactful such as:

New roles and practices
Cleaning and Disinfection
Travel and Visitors
Employee responsibilities
Dealing with suspected cases

Get instant access

Download your copy

June 1, 2020

The re-opening of our society has begun but in the absence of a vaccine, our approach to community, workplace, and people, needs to change. To help our clients, we have developed a pocketbook for a safer return to the workplace. This document provides guidance in the areas that we believe can have the greatest impact on your business.

Download

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June 1, 2020

John Edokpayi tells his inspiring story

April 29, 2020

For the past 12 years, Service Delivery Manager John Edokpayi has progressed through Bidvest Noonan. He now manages a team of over 60 people to support

a world-renowned museum in London. John tells us how developing a culture of determination, teamwork and collaboration has helped them deliver excellent service to our client.

Cleaning an iconic and world-renowned museum

April 22, 2020

One of London’s most iconic attractions, our client’s site is visited by over 3 million people every year. It is a world-renowned museum that houses some of the world’s most famous artefacts. With multiple floors, each unique in their way, it is a dynamic and challenging environment.

Our client required a flexible and bespoke to meet challenges which included increased footfall at weekends and public holidays, restricted timeframes and events, and conferences taking place throughout the year.

The scope of our solution includes cleaning, portering, grounds maintenance, waste management, and the provision of washroom consumables. We have a large team of highly trained operatives working shifts that meet the activity peaks.

We use leading-edge technologies and management practices to ensure an excellent service is delivered. We work to look after our people and get the basics right. This approach and the high levels of employee engagement we have achieved have delivered results. Our client’s site is always in pristine condition. Our team members perform as ambassadors for our client and our productivity and staff retention rates are excellent.

Disinfecting a pharmaceutical site in less than 4 hours

April 16, 2020

Our industrial division quickly deployed a highly trained disinfection team and developed a plan which would enable us to return areas for use in line with our client’s business requirements.

We returned an area of over 14,000ft2 to our client every 1.25 hours. We returned the entire site for use in less than 4 hours.

We are here to help!

Do you want more information about the services and solutions we provide? Do you want to talk to someone about your service needs? We are here to help you. Please fill out this simple form and we will be in touch.

Securing one of London’s landmarks during a pandemic

April 16, 2020

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Our Client

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Mixed-use Occupancy

The building contains 34 floors of office space, 3 floors of bars restaurants and number or viewing terraces and public spaces.

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High Footfall

The building has received more than 10,000 visitors per day on average over the lifetime of our contract.

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Capacity

The building provides circa 700,000 square feet of office space and can comfortably accommodate more than 5,000 office workers.

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High Profile

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Our Contract

[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]The property is set amongst a number of key transport hubs in a busy city-centre location, our team has adopted new procedures to reduce the risk of infection.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”yes” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” publish_date=”” class=”” id=”” link_color=”” link_hover_color=”” border_size=”” border_color=”” border_style=”solid” margin_top=”30px” margin_bottom=”” padding_top=”” 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Our Team

Our team of 60, operates to the highest physical and risk mitigation standards.

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Length of Relationship

We have supported this building for over 5 years and our client recently re-awarded the contract to us.

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Services Provided

The scope of our solution includes:

Manned Guarding
Front of House
Post Room
Loading Bay services
Control Room Operation

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Satisfaction

95% average on KPIs over 5 years
Highest occupier satisfaction score of all service providers
Named the most Emergency services and Police friendly building in the City

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Our Response to COVID-19

[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]As many of the tower’s tenants must remain open to carry out their essential work, our security team is deploying additional measures, which have been carefully designed, to reduce the risk of infection for the buildings occupants, visitors, and the general public. 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Ensuring Resilience

A full Team on standby to take over should 1 Team need to self-isolate, giving the site full resilience

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Infection Control

New procedures are in place to minimise interpersonal contact and reduce the potential for cross-contamination. Equipment such as radios and control room surfaces are disinfected daily.

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PPE

The need for additional PPE was identified early and orders were placed in February. Stocks of masks and gloves have been made available to all team members.

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Communication

Our EHS, BCP, Pandemic Response teams are issuing regular bulletins to our people and clients. Our team issue real-time updates and guidance via our WhatsApp site security group.

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Enhanced Training

New training includes:

People movement management
Case response procedures
Infection control procedures
New customer service and guidance procedures
Protection against exposure

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One Team Approach

We take a ‘One Team’ approach, filling the gaps for other service providers. We continue to move quickly and adapt our solution as the situation unfolds.

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Central Support

Our contract manager participates in a Daily conference call with the CoLP Silver command. Our BCP and EHS teams are providing support to our client tenant during these difficult times.

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We are here to help!

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Security & Cleaning at Munster’s Leading Shopping Centre

April 16, 2020

Our client is one of Munster’s largest shopping centres. An average of 115,000 shoppers visit the centre each week to shop in its stores, which range from fashion and homeware to food and technology. For more than 10 years we have supported this client and enabled them to deliver an exceptional shopping experience to their customers. The support we provide includes security and cleaning services.

Our security team works closely with centre management to ensure the site is a safe and welcoming environment. Our officers perform regular patrols, on foot, and in our site dedicated vehicles, to ensure the site, its occupants, and visitors are safe and comfortable. Our cleaning solution requires us to ensure malls, food courts, and bathrooms remain spotless day and night. Our night cleaning teams provide a thorough clean throughout the centre to enable the day cleaning teams to focus on upkeep, moving quickly to clean away litter or debris as soon as it is created.

All Bidvest Noonan team members at the site are trained in customer service, and each one is fully committed to serving as ambassadors for our client. Our approach has earned our client a strong reputation as a safe attractive shopping venue, and has enabled us to build a strong trust-based relationship with our client.

Supporting a world leading university

April 16, 2020

Our client is Ireland’s largest and most globally engaged university. It is ranked in the top 1% of Higher education institutions worldwide and is one of Europe’s leading research-intensive universities. Over 32,000 students attend the university and there are over 3,000 residences onsite to accommodate students.

Our scope includes management and supply of building cleaning services, deep cleaning, cleaning before and after events, and grounds maintenance. We carry out daily, periodic and reactive cleaning and grounds maintenance across the campus.

Training at the university is delivered through a mix of classroom-based learning, onsite learning and digital tutorials. We develop our people in four areas: technical knowledge, behaviour, values, and understanding of the client. Our training and people development strategies are informed by the principles of our credo. All staff working on the contract are provided with BICSc training to ensure our work is completed to the highest standards.

We have invested substantially in new technologies. These technologies have improved our efficiency, made our people’s work easier and helped
use achieve high productivity and environmental standards.

Case Study: Coronavirus Disinfection

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Security Manager David Cullen shares his career journey

Donating £10,000 to KidsOut

Donating 200,000 Face Masks

Our CEO, Declan Doyle’s message of thanks

Fabia Martina shares her progression success story

Our return to the workplace pocketbook- form

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John Edokpayi tells his inspiring story

Cleaning an iconic and world-renowned museum

Disinfecting a pharmaceutical site in less than 4 hours

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Securing one of London’s landmarks during a pandemic

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Security & Cleaning at Munster’s Leading Shopping Centre

Supporting a world leading university

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