Bidvest Noonan
A market leading provider of facilities services and solutions
The re-opening of our society has begun but in the absence of a vaccine, our approach to community, workplace, and people, needs to change. To help our clients, we have developed a pocketbook for a safer return to the workplace. This document provides guidance in the areas that we believe can have the greatest impact on your business.
For the past 12 years, Service Delivery Manager John Edokpayi has progressed through Bidvest Noonan. He now manages a team of over 60 people to support
a world-renowned museum in London. John tells us how developing a culture of determination, teamwork and collaboration has helped them deliver excellent service to our client.
Earlier this year we caught up with Milan Chhantyal, a valued member of our healthcare team at one of Dublin’s leading hospitals. Milan told us about the work he does for the Nepalese community and shared his pride at becoming President of the Nepalese Community in Ireland.
One of London’s most iconic attractions, our client’s site is visited by over 3 million people every year. It is a world-renowned museum that houses some of the world’s most famous artefacts. With multiple floors, each unique in their way, it is a dynamic and challenging environment.
Our client required a flexible and bespoke to meet challenges which included increased footfall at weekends and public holidays, restricted timeframes and events, and conferences taking place throughout the year.
The scope of our solution includes cleaning, portering, grounds maintenance, waste management, and the provision of washroom consumables. We have a large team of highly trained operatives working shifts that meet the activity peaks.
We use leading-edge technologies and management practices to ensure an excellent service is delivered. We work to look after our people and get the basics right. This approach and the high levels of employee engagement we have achieved have delivered results. Our client’s site is always in pristine condition. Our team members perform as ambassadors for our client and our productivity and staff retention rates are excellent.
In March 2020, we received a call from a pharmaceutical site in Wicklow. Our client had experienced a suspected case of COVID-19. The site, which has an area of over 40 thousand square feet, had been evacuated. Our client needed us to disinfect the site and return it for use as quickly as possible.
Our industrial division quickly deployed a highly trained disinfection team and developed a plan which would enable us to return areas for use in line with our client’s business requirements.
The team used EcoStatic technology to speed up the application of the disinfectant solution. This technology allowed the team to work up to 5 times faster than is possible with conventional sprayers. The team applied powerful disinfectants that are non-irritant, non-toxic, non-corrosive, which means they would not have a harmful effect on our client’s people. The disinfectant remains active on surfaces for up to 28 days, providing the site with additional protections.
We returned an area of over 14,000ft2 to our client every 1.25 hours. We returned the entire site for use in less than 4 hours.
Our client is one of London’s tallest and most recognisable buildings. Situated in the heart of the city and overlooking the River Thames, it is occupied by some of the world’s leading businesses and visited by thousands of people every day.
The building contains 34 floors of office space, 3 floors of bars, restaurants, and a number of viewing terraces and public spaces
The building has received more than 10,000 visitors per day on average over the lifetime of our contract
The building provides circa 700,000 square feet of office space and can comfortably accommodate more than 5,000 office workers
As an iconic building, the property is the focus of substantial social media and mainstream media attention
The property is set amongst a number of key transport hubs in a busy city-centre location, our team has adopted new procedures to reduce the risk of infection.
Our team of 60 operates to the highest physical and risk mitigation standards.
We have supported this building for over 5 years and our client recently re-awarded the contract to us.
The scope of our solution includes:
As many of the tower’s tenants must remain open to carry out their essential work, our security team is deploying additional measures, which have been carefully designed to reduce the risk of infection for the buildings’ occupants, visitors, and the general public. Our work has enabled our client to continue functioning and providing an excellent service to tenants.
A full team is on standby to take over should one team need to self-isolate, giving the site full resilience
New procedures are in place to minimise interpersonal contact and reduce the potential for cross-contamination. Equipment such as radios and control room surfaces are disinfected daily.
The need for additional PPE was identified early and orders were placed in February. Stocks of masks and gloves have been made available to all team members.
Our EHS, BCP, and Pandemic Response teams are issuing regular bulletins to our people and clients. Our team issue real-time updates and guidance via our WhatsApp site security group.
We take a ‘One Team’ approach, filling the gaps for other service providers. We continue to move quickly and adapt our solution as the situation unfolds.
Our contract manager participates in a daily conference call with the CoLP Silver command. Our BCP and EHS teams are providing support to our client tenant during these difficult times.
Our client is one of Munster’s largest shopping centres. An average of 115,000 shoppers visit the centre each week to shop in its stores, which range from fashion and homeware to food and technology. For more than 10 years we have supported this client and enabled them to deliver an exceptional shopping experience to their customers. The support we provide includes security and cleaning services.
Our security team works closely with centre management to ensure the site is a safe and welcoming environment. Our officers perform regular patrols, on foot, and in our site dedicated vehicles, to ensure the site, its occupants, and visitors are safe and comfortable. Our cleaning solution requires us to ensure malls, food courts, and bathrooms remain spotless day and night. Our night cleaning teams provide a thorough clean throughout the centre to enable the day cleaning teams to focus on upkeep, moving quickly to clean away litter or debris as soon as it is created.
All Bidvest Noonan team members at the site are trained in customer service, and each one is fully committed to serving as ambassadors for our client. Our approach has earned our client a strong reputation as a safe attractive shopping venue, and has enabled us to build a strong trust-based relationship with our client.
Our client is Ireland’s largest and most globally engaged university. It is ranked in the top 1% of Higher education institutions worldwide and is one of Europe’s leading research-intensive universities. Over 32,000 students attend the university and there are over 3,000 residences onsite to accommodate students.
Our scope includes management and supply of building cleaning services, deep cleaning, cleaning before and after events, and grounds maintenance. We carry out daily, periodic and reactive cleaning and grounds maintenance across the campus.
Training at the university is delivered through a mix of classroom-based learning, onsite learning and digital tutorials. We develop our people in four areas: technical knowledge, behaviour, values, and understanding of the client. Our training and people development strategies are informed by the principles of our credo. All staff working on the contract are provided with BICSc training to ensure our work is completed to the highest standards.
We have invested substantially in new technologies. These technologies have improved our efficiency, made our people’s work easier and helped
use achieve high productivity and environmental standards.
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Each and every week we recognise our staff who go above and beyond to meet our customer expectations. People who don’t just show up to get the job done, but use their initiative to generate new ideas and always put customers at the forefront of everything they do. This week, we show our appreciation for three of our colleagues in Security across the UK.
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Our Security Officer Albert Thompson received glowing feedback in a recent survey taken by all staff on a busy site in London. Each were asked “What do you love” and Albert received over 80 compliments to his name. This is the second consecutive year Albert has received such wonderful feedback, and we are delighted his real passion for people shines through each time.
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A huge congratulations to our Security Officer Lee Willis who has been commended for the impact he’s had on his contract. Lee recently took ownership on a project, recreating access cards for over 4000 users and training his colleagues. We are delighted that Lee’s efforts are being recognised and we’re lucky to have him as part of our team.
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We sat down with David Cullen, our Security Manager in Whitewater Shopping Centre, to discuss his fantastic 11-year journey with Bidvest Noonan. David tells us about his progression through the company and the training and mentorship he received from his Retail Security colleagues along the way. He shares his view on how leadership and tells us how he achieve his primary objective of creating a safe and welcoming environment for customers.
In November 2019, David and his team were awarded the ISIA Client Service award. This award was recognised all the hard work David and his team put in for his client.
This is a very big week for our business here at Bidvest Noonan, especially for our security business in the UK. We are delighted to announce we are mobilising 17 sites and welcoming 162 new colleagues to our business.
A very big congratulations to all involved in the mobilisation and a very warm welcome to all our new teammates.
We are honoured to be the main sponsor for the University of Limerick President’s dinner again this year. Each year, this event raises funds for scholarships that enable people to move a step closer to pursuing their dreams. This year’s celebration will fund music scholarships. UL is home to the Irish World Academy of Music and Dance and it produces outstanding musicians every year. We are very proud to support them and we are looking forward to attending. It promises to be a fantastic occasion!
This is Lana. Lana is in training to be a ‘Dogs for the Disabled’ assistance dog.
She is learning to carry out a range of practical tasks to assist profoundly disabled children and adults. She will help them to achieve greater independence and live fuller live.
Our own Sarah Scanlon is housing Lana while she undergoes her training.
‘Dogs for the Disabled’ relies on people like Sarah to help them to raise, train and care for these dogs over their entire lifetime. Dogs like Lana are provided to those who need them free of charge and ‘Dogs for the disabled’ don’t receive any government funding.
To help this charity do their work, Sarah is selling cards & calendars on their behalf:
Email: [email protected]
Bidvest Noonan is supporting the annual Focus Ireland ‘Sponsor a Star’ campaign. This year, we have sponsored a gold star on their Christmas tree on Grafton Street.
Three families become homeless in Ireland every day, and by sponsoring a gold star, we are helping Focus Ireland change the lives of people who are homeless and in need of our help in the run up to Christmas and into the New Years. Last year, Focus Ireland supported more than 500 families out of homelessness. We hope that with our support they will reach even more families, children, and young people and help them move into a home of their own.
We are delighted to play our part in Ireland’s fight against the homelessness crisis.