This is Rebecca Hall. At our recent annual awards night, Rebecca was recognised for doing something amazing and truly extraordinary.

Looking after customers is part of Rebecca’s day job but on this day, she went above and beyond her call of duty.

In February of this year, there was a pregnant lady in distress at the bus station Rebecca supports. The lady had gone into labour. Time was of the essence and quick action was needed. She took charge of the situation and delivered a healthy baby on site.

Rebecca was brave, decisive and heroic in her actions. She is a truly deserving recipient of this special merit award.