Bidvest Noonan
A market leading provider of facilities services and solutions
For the past 12 years, Service Delivery Manager John Edokpayi has progressed through Bidvest Noonan. He now manages a team of over 60 people to support
a world-renowned museum in London. John tells us how developing a culture of determination, teamwork and collaboration has helped them deliver excellent service to our client.
Earlier this year we caught up with Milan Chhantyal, a valued member of our healthcare team at one of Dublin’s leading hospitals. Milan told us about the work he does for the Nepalese community and shared his pride at becoming President of the Nepalese Community in Ireland.
One of London’s most iconic attractions, our client’s site is visited by over 3 million people every year. It is a world-renowned museum that houses some of the world’s most famous artefacts. With multiple floors, each unique in their way, it is a dynamic and challenging environment.
Our client required a flexible and bespoke to meet challenges which included increased footfall at weekends and public holidays, restricted timeframes and events, and conferences taking place throughout the year.
The scope of our solution includes cleaning, portering, grounds maintenance, waste management, and the provision of washroom consumables. We have a large team of highly trained operatives working shifts that meet the activity peaks.
We use leading-edge technologies and management practices to ensure an excellent service is delivered. We work to look after our people and get the basics right. This approach and the high levels of employee engagement we have achieved have delivered results. Our client’s site is always in pristine condition. Our team members perform as ambassadors for our client and our productivity and staff retention rates are excellent.
With countries around Europe easing their lock-down restrictions, management teams everywhere are planning the return to their workplaces. Before calling employees back to your facilities, ask yourself these 5 questions:
Has your facility been disinfected?
Your people may feel safer returning to the workplace if they know their facilities have been treated with the appropriate disinfectant.
Do you need to schedule a deep clean?
It’s a good idea to deep clean a premises after any prolonged vacant period. This will provide a more comfortable and hygienic environment for staff and visitors.
Can you ensure social distancing and other safety policies are observed?
Additional security officers, signage and floor markings can help ensure occupants and visitors stay safe while using your facilities.
Do you have stocks of hand sanitiser and disinfectants?
Hand washing, sanitising and disinfection will remain a top priority for some time. We have sourced supplies of a powerful disinfectant and a hand sanitiser that exceeds the 60% alcohol requirement set out by the HSE and NHS. These can be made available to you.
Do you have all the PPE you need?
You may need to stock up on personal protective equipment for your people. You may need items such as face masks and face shields.
Do you want more information about the services and solutions we provide? Do you want to talk to someone about your service needs? We are here to help you. Please fill out this simple form and we will be in touch.
In March 2020, we received a call from a pharmaceutical site in Wicklow. Our client had experienced a suspected case of COVID-19. The site, which has an area of over 40 thousand square feet, had been evacuated. Our client needed us to disinfect the site and return it for use as quickly as possible.
Our industrial division quickly deployed a highly trained disinfection team and developed a plan which would enable us to return areas for use in line with our client’s business requirements.
The team used EcoStatic technology to speed up the application of the disinfectant solution. This technology allowed the team to work up to 5 times faster than is possible with conventional sprayers. The team applied powerful disinfectants that are non-irritant, non-toxic, non-corrosive, which means they would not have a harmful effect on our client’s people. The disinfectant remains active on surfaces for up to 28 days, providing the site with additional protections.
We returned an area of over 14,000ft2 to our client every 1.25 hours. We returned the entire site for use in less than 4 hours.
Our client is one of Munster’s largest shopping centres. An average of 115,000 shoppers visit the centre each week to shop in its stores, which range from fashion and homeware to food and technology. For more than 10 years we have supported this client and enabled them to deliver an exceptional shopping experience to their customers. The support we provide includes security and cleaning services.
Our security team works closely with centre management to ensure the site is a safe and welcoming environment. Our officers perform regular patrols, on foot, and in our site dedicated vehicles, to ensure the site, its occupants, and visitors are safe and comfortable. Our cleaning solution requires us to ensure malls, food courts, and bathrooms remain spotless day and night. Our night cleaning teams provide a thorough clean throughout the centre to enable the day cleaning teams to focus on upkeep, moving quickly to clean away litter or debris as soon as it is created.
All Bidvest Noonan team members at the site are trained in customer service, and each one is fully committed to serving as ambassadors for our client. Our approach has earned our client a strong reputation as a safe attractive shopping venue, and has enabled us to build a strong trust-based relationship with our client.